Need help with FLOW? Email us at support@flowgridgame.com and include:
FLOW stores your identity, scores, and Flow Credits locally on your device/browser. Clearing site data, using a different browser, or reinstalling can disconnect you from prior progress. If you know your player ID, include it in your email so we can look up server-side data tied to it.
FLOW leaderboards show a safe, anonymous public alias (e.g. "Flow Pilot 4821") generated automatically from your player ID — not a name you type. If a leaderboard entry looks wrong or missing, let us know which leaderboard (Global, Daily, Weekly) and roughly when the score was submitted.
Issues submitting a Daily Challenge run, or a "already submitted" message that doesn't look right — tell us the date (in UTC if possible) and what happened.
Problems with your Flow Credits balance, unlocking a cosmetic, or selecting one — include the item name and roughly when it happened.
Crashes, visual glitches, or anything not working as expected — the more detail (device, browser/app version, steps to reproduce) the faster we can help.
See also our Privacy Policy, Terms, and Data Deletion pages.